Privacy Policy

This Privacy Policy describes how Dewey's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at deweyspizza-food.digital, place orders, use our digital services, or otherwise interact with us. Please read this policy carefully before using our services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner, in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy regulations.

1. About Us & How to Contact Us

Dewey's Pizza is a food service business operating in the United States. We take your privacy seriously and have designated a point of contact for all privacy-related inquiries and requests.

For any privacy-related questions, requests to exercise your rights, or concerns about how we handle your personal information, please contact us at the email address listed above. We will respond to all legitimate requests within the timeframes required by applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors and users of our website deweyspizza-food.digital
• Customers who place orders online or interact with our digital services
• Individuals who sign up for our loyalty programs, newsletters, or promotional communications
• Users who contact us via email, web forms, phone, or any other communication channel
• Any person whose personal information we collect in connection with providing our food services

This policy does not apply to the practices of third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party services you access.

3. Information We Collect

We collect several types of information in connection with your use of our services. The categories of personal information we collect are described below.

3.1 Personal Identification Information

When you interact with Dewey's Pizza, we may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (where required for age verification or loyalty programs)
• Username and password for account creation
• Profile preferences and dietary preferences you choose to share

3.2 Payment and Transaction Information

When you place an order or make a payment through our website, we collect transaction-related information necessary to process your order, including:

• Payment card type and last four digits (full card numbers are processed securely by our payment processors and are not stored by us)
• Billing address associated with your payment method
• Order history, including items purchased, order totals, and timestamps
• Transaction identifiers and confirmation numbers
• Refund and dispute records

3.3 Usage Data and Online Activity

When you visit our website, we automatically collect certain technical and behavioral data about your interactions with our digital platform, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring and exit URLs
• Clickstream data and navigation paths
• Search queries entered on our website
• Date and time of your visit
• Links clicked and features used

3.4 Device Information

We may collect information about the device you use to access our services, including:

• Device identifiers (such as advertising IDs where applicable)
• Mobile network information
• Screen resolution and display settings
• Language settings
• Hardware model
• Time zone settings

3.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your browsing behavior and preferences. For detailed information about our use of cookies and how to manage your cookie preferences, please refer to our Cookie Policy.

3.6 Communications Data

When you contact us directly — whether through our contact form, email, or other channels — we may collect and retain the content of those communications, including:

• Messages and correspondence you send us
• Feedback, complaints, and customer service records
• Survey responses and reviews you submit
• Records of your preferences and requests

3.7 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social media platforms (if you interact with us via social media or use social login features)
• Online food delivery and ordering platforms that process orders on our behalf
• Analytics providers and advertising partners
• Publicly available sources

3.8 Information You Choose Not to Provide

In some cases, the provision of personal information is voluntary. However, if you choose not to provide certain required information, you may not be able to use specific features of our services, such as placing an online order or creating a customer account.

4. How We Use Your Information

Dewey's Pizza uses the personal information we collect for a variety of legitimate business purposes, including the following:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and delivery requests
• Creating and managing your customer account
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and delivery updates
• Providing customer support and responding to inquiries
• Managing loyalty and rewards programs

4.2 Improving Our Services and Website

• Analyzing usage patterns and trends to improve our website functionality
• Conducting internal research and data analysis
• Testing and developing new features, products, and services
• Monitoring the performance and security of our website and systems
• Diagnosing and resolving technical issues

4.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (where you have opted in or where permitted by applicable law)
• Personalizing your experience and displaying content and advertisements relevant to your preferences
• Conducting surveys and collecting feedback about our products and services
• Retargeting and serving relevant advertisements on third-party platforms
• Managing promotional campaigns, contests, and loyalty initiatives

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected]. Please note that opting out of marketing emails will not affect transactional communications related to your orders or account.

4.4 Legal Compliance and Protection

• Complying with applicable federal, state, and local laws and regulations
• Responding to legal processes, court orders, or regulatory inquiries
• Enforcing our Terms of Service and other agreements
• Protecting our legal rights, interests, and those of our users
• Detecting, investigating, and preventing fraudulent activity, security breaches, and other prohibited conduct

4.5 Business Operations

• Managing our internal business operations, including accounting, auditing, and record-keeping
• Evaluating or conducting a merger, acquisition, or other business transaction
• Communicating with vendors, partners, and service providers

5. Legal Basis for Processing

Under applicable United States law, including the FTC Act and various state privacy statutes, we process personal information on the following legal bases:

• Contractual necessity: Processing necessary to fulfill your orders and provide our services under our Terms of Service.
• Legitimate interests: Processing for our legitimate business interests, such as improving our services, preventing fraud, and conducting marketing (where balanced against your interests and rights).
• Consent: Processing based on your specific, informed, and freely given consent, such as for marketing communications or certain cookie usage.
• Legal obligation: Processing required to comply with applicable law, regulation, or legal process.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We work with third-party companies and individuals who assist us in operating our business and delivering our services. These service providers may access your personal information only to perform specific tasks on our behalf and are contractually obligated to maintain the confidentiality and security of your information. Categories of service providers include:

• Payment processors and financial institutions
• Website hosting and cloud infrastructure providers
• Email marketing and communication platforms
• Analytics and data analysis providers (e.g., Google Analytics)
• Customer relationship management (CRM) platforms
• Delivery and logistics partners
• Fraud prevention and identity verification services
• Customer support software providers

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal requests, including:

• Compliance with a court order, subpoena, search warrant, or other legal process
• Cooperation with law enforcement agencies or government authorities
• Protection of the rights, property, or safety of Dewey's Pizza, our customers, or others
• Investigation and prevention of fraud, illegal activity, or security threats

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or other business transaction, your personal information may be transferred to a successor entity as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information, and we will describe any choices you may have with respect to your information.

6.4 With Your Consent

We may share your personal information with third parties for purposes not described in this policy when we have obtained your specific, informed consent to do so.

6.5 Aggregated or De-identified Information

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for industry analysis, research, marketing, and other business purposes without restriction.

7. Data Security Measures

Dewey's Pizza takes the security of your personal information seriously and implements a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

7.1 Technical Safeguards

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest
• Firewalls and intrusion detection systems
• Regular security assessments and vulnerability testing
• Access controls and multi-factor authentication for internal systems
• Secure payment processing through PCI-DSS compliant payment processors

7.2 Administrative Safeguards

• Role-based access controls limiting employee access to personal information on a need-to-know basis
• Regular employee training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Internal privacy and security policies and procedures
• Incident response plans and breach notification procedures

7.3 Limitations of Security

While we strive to use commercially reasonable security measures to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. If you believe your account has been compromised or you have reason to believe there has been a security breach, please contact us immediately at [email protected].

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We respect and are committed to honoring these rights.

8.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions (such as when the information is necessary to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes authorized by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you a different price, or provide a different quality of service because you exercised your privacy rights.
• Right to Data Portability: Where technically feasible, you have the right to receive your personal information in a portable, readily usable format.

8.2 Rights Available to All Users

Regardless of your state of residence, we offer all users the following rights:

• Right to Access: You may request access to the personal information we hold about you at any time.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements and other applicable exceptions.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

8.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please submit a verifiable request by contacting us at:

When submitting a request, please provide sufficient information to allow us to verify your identity and locate your personal information. We will respond to verifiable requests within 45 days as required by the CCPA/CPRA. If we require additional time, we will notify you of the extension and the reason for it within the initial 45-day period. In certain cases, we may deny your request if we are unable to verify your identity or if an exception applies.

You may designate an authorized agent to submit a request on your behalf. Authorized agents must provide written authorization from you or a valid power of attorney, and we may contact you directly to verify your identity and the agent's authority.

9. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and serve targeted advertisements. Cookies are small data files placed on your device when you visit our website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be disabled. They enable core functions such as security, session management, and order processing.
• Performance and Analytics Cookies: These cookies collect information about how visitors interact with our website, helping us improve functionality and user experience. Examples include Google Analytics cookies.
• Functional Cookies: These cookies allow our website to remember your preferences and choices, such as language settings or saved cart items.
• Marketing and Targeting Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.

9.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings or by using our cookie preference center (where available). Please note that disabling certain cookies may affect the functionality and performance of our website. For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy.

10. Data Retention Periods

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to provide our services, to comply with applicable legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

After the applicable retention period has expired, we will securely delete or anonymize your personal information in accordance with our data retention and destruction procedures.

11. Children's Privacy

Dewey's Pizza does not direct its services to children under the age of 18, and we do not knowingly collect, use, or disclose personal information from minors. Our website and services are not designed or intended for use by children under 18 years of age.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving a verifiable request from a parent or legal guardian, we will take prompt steps to investigate and, where confirmed, delete the child's personal information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 years of age without verifiable parental consent. However, as noted above, our services are designed for adults 18 years of age and older.

12. International Data Transfers

Dewey's Pizza is based in the United States, and we primarily process and store personal information within the United States. However, some of our service providers and business partners may be located in other countries, which means your personal information may be transferred to, stored in, or processed in countries outside the United States.

When we transfer personal information internationally, we take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your information receives an adequate level of protection. These measures may include:

• Using service providers located in countries recognized as providing adequate data protection
• Implementing contractual clauses and data processing agreements with international service providers
• Relying on other lawful transfer mechanisms as recognized by applicable law

If you have questions about international transfers of your personal data, please contact us at [email protected].

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you visit that you do not want your online activity to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT browser signals.

However, you can manage your tracking preferences through our cookie settings and by using the opt-out mechanisms available on our website. For California residents, you also have the right to opt out of the sale and sharing of your personal information under the CCPA/CPRA.

14. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, and online services that are not operated or controlled by Dewey's Pizza. This Privacy Policy does not apply to those third-party websites or services. We have no control over the privacy practices of third-party websites and are not responsible for their content or privacy policies.

We strongly encourage you to review the privacy policies of any third-party websites you visit before providing any personal information to them. The inclusion of a link on our website does not imply our endorsement of the linked website or its privacy practices.

15. Automated Decision-Making and Profiling

We may use automated processes to analyze certain aspects of your personal information, such as to personalize your experience, recommend menu items based on your order history, or deliver targeted marketing communications. We do not use automated decision-making processes that produce legal or similarly significant effects on individuals without human review in any context related to our food services.

If you have concerns about automated processing of your personal information, please contact us at [email protected].

16. How to File a Privacy Complaint

If you believe that we have violated your privacy rights or applicable data protection law, we encourage you to first contact us directly so that we can attempt to resolve your concern:

We take all privacy complaints seriously and will investigate and respond to your complaint within a reasonable timeframe, typically within 30 to 45 days.

16.1 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, or if you believe that we have violated applicable privacy law, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for enforcing consumer privacy and data protection laws in the United States. You may file a complaint with the FTC at reportfraud.ftc.gov or by calling 1-877-382-4357.
• California Privacy Protection Agency (CPPA): If you are a California resident, you may file a complaint regarding CCPA/CPRA violations with the California Privacy Protection Agency at cppa.ca.gov.
• Your State Attorney General: Many states have attorney general offices that enforce state consumer protection and privacy laws. You may contact your state attorney general's office for information on how to file a complaint in your state.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for any other reason. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing users of the change
• Send an email notification to registered users where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

If any changes to this Privacy Policy materially reduce your rights or increase our access to your personal information, we will provide additional notice and, where required by law, seek your explicit consent.

18. Contact Us for Privacy Matters

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are committed to addressing your inquiries in a prompt and thorough manner.

We will make every reasonable effort to respond to your inquiry within 30 days. For requests to exercise your legal privacy rights, we will adhere to the response timeframes required by applicable law.